Chatwoot

Chatwoot, made by Y Combinator and Goat Capital-backed Chatwoot Inc., is a customer support platform that consolidates conversations across multiple channels, including chat, email, social media, and WhatsApp, into one interface, with AI-powered assistance, a knowledge base, and agent productivity tools. It offers Captain, an AI agent that reduces support volume by learning from a company's help center, past chats, and FAQs, an omnichannel support desk covering Facebook, Instagram, Telegram, LINE, WhatsApp, and email, and a customizable live chat widget. Chatwoot includes a Help Center and knowledge base with AI-powered search, an Agent Copilot offering smart response suggestions, multi-language support with translation, and developer APIs for custom integrations. The platform has more than 400 open-source contributors, 25,000-plus GitHub stars, and more than 15,000 business customers, and is SOC 2 Type II compliant. Pricing is freemium and open source: the code is self-hostable for free on GitHub, with a free trial and cloud-hosted paid plans available for teams that prefer managed hosting.