Dynamics 365 Copilot

Dynamics 365, made by Microsoft, is a suite of cloud-based CRM and ERP business applications with AI-powered Copilot agents built in for sales, service, finance, and supply chain operations, with real customer implementations including EY, Taylor Farms, Lenovo, and Nespresso. AI-powered agents assist across sales, service, finance, and supply chain; CRM modules cover Sales, Customer Service, Field Service, and Contact Center; ERP capabilities include Finance, Supply Chain Management, and Business Central; and Copilot integration adds generative AI assistance throughout, with customization available via the Microsoft Marketplace. Some agents are in preview while others have reached general availability. Pricing is tiered across the different product modules and service levels, with a pricing overview and free trials available; exact rates require checking Microsoft's pricing page. Good fit for an enterprise already using or evaluating Microsoft's business-application ecosystem that wants AI Copilot agents embedded directly into CRM and ERP workflows rather than as a bolt-on tool.