Reforge Insight Analytics

Reforge Insight Analytics, formerly known as Monterey AI and now operating as part of Reforge following an acquisition, is a copilot that aggregates customer feedback from calls, emails, chat, and other sources, using AI to analyze the data and surface actionable insights for product teams. It offers feedback aggregation from diverse data sources, AI-powered analysis with automatic tagging, and smart routing and triage that directs feedback to relevant stakeholders. The platform includes a natural-language Q&A interface for querying feedback data, integrations with Slack, Linear, Jira, and Asana, support for more than 85 languages, and a BenGPT AI assistant available around the clock. Backed by Y Combinator, the product is deployed across companies ranging from early-stage startups to Fortune 20 enterprises. Pricing is contact-based, with the site referencing both Free and Pro tier examples but requiring a demo booking for full pricing details.