Crisp

Crisp, made by Crisp IM SAS (France), is an all-in-one customer support platform combining a shared inbox across channels (chat, email, WhatsApp, Messenger, Instagram) with no-code AI agents that automate responses — used by 10,000+ companies including Emma and Air France. Who it's for: support teams wanting to consolidate multi-channel communication into one inbox while automating a real share of routine inquiries, the company states up to 50%. Strengths: the no-code AI agent builder means non-technical support teams can build and adjust automation workflows themselves, and consolidating a chat widget, shared inbox, knowledge base, and CRM into one platform reduces the number of separate tools a support team has to juggle. Weaknesses and limitations: only a 14-day free trial is offered, not an ongoing free tier — real ongoing cost requires checking their pricing page, which references a "Crisp Plus" plan and flat per-agent pricing without exact figures shown on the main page. Real-world scenario: a growing support team is currently juggling separate tools for chat, email, and a help center, and wants one unified inbox with AI handling routine, repetitive questions automatically.