Helpshift

Helpshift, part of Keywords Studios, is an AI-native player-engagement platform for gaming studios, serving 500+ game studios and processing 2 billion+ devices, with case studies from SYBO, Rovio, Gameloft, and Kixeye. Its Support module provides in-game SDKs for mobile, PC, and console with multilingual AI-driven issue resolution and human-agent escalation when needed; Engagement covers proactive player outreach, VIP care, and retention analytics; Trust & Safety adds AI toxicity detection and policy enforcement across chat, Discord, and forums; and Community handles cross-platform sentiment analysis and fandom management. The company states 70%+ automation rates across supported studios. No self-serve pricing exists; access requires requesting a demo. GDPR, HIPAA, and ISO 27001 compliance support enterprise-scale deployment. Good fit for a game studio that needs player support, retention, and toxicity moderation handled together at scale, rather than as separate point solutions for support versus community safety.