Intercom Fin

Fin is an AI customer service agent that handles customer interactions across support, sales, and shopping, working natively across voice, chat, email, Slack, and social channels. Intercom originally launched Fin, and the product integrates with major helpdesk platforms including Intercom, Salesforce, HubSpot, and Freshdesk. Across more than 12,000 customers, Fin reports an average resolution rate of 76% without human involvement, and includes custom, multi-step procedures for complex workflows, AI-powered QA and insight tools, and support for dozens of languages. Fin holds SOC 2, ISO 27001, ISO 42001, ISO 27701, and HIPAA compliance certifications, with a 99.8% SLA uptime commitment. Pricing is outcome-based — Fin's own site describes it as paying "only when it delivers value" — rather than a flat per-seat subscription.