Pylon

Pylon is a B2B support platform where human and AI agents work together — handling ticket intake across Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone, used by 1,500+ B2B customers including Cognition AI. It runs multiple specialized agents (Assist, Background, Slack, Support, and customizable Skills) alongside Account Intelligence that aggregates CRM data, product usage, logs, and past conversations into one view — and workflows can be configured with natural-language instructions rather than requiring engineering to build automation rules. Integrations span Salesforce, HubSpot, Linear, Jira, Snowflake, BigQuery, and both Claude and ChatGPT. As enterprise support infrastructure, pricing isn't published — the site directs to booking a demo rather than self-serve signup. Good fit for a B2B company whose support requests come in across many channels and wants AI agents handling routine intake while keeping a unified account view for the human reps who take over complex cases.