Cresta

Cresta, founded in 2017 by Zayd Enam, Sebastian Thrun, and Tim Shi and headquartered in Sunnyvale, California, provides an AI platform that automates and augments customer conversations across contact centers. Its AI Agent autonomously resolves customer conversations across voice and digital channels; Agent Assist delivers real-time guidance, suggestions, and knowledge to human agents during live calls; and Conversation Intelligence analyzes all customer interactions to identify patterns, coaching opportunities, and revenue drivers. Cresta also offers automated quality management across 100% of conversations and a knowledge agent for proactive information delivery. Customers report reduced training time, 20% revenue increases, 30-point NPS improvements, and 50% reductions in quality management costs. Pricing is not publicly disclosed; Cresta offers a personalized demo rather than published tiers, indicating custom enterprise pricing.