Thena

Thena, made by Pivoting Owl Inc, unifies multiple communication channels including Slack, email, chat, and Microsoft Teams into a single ticketing system for B2B support teams, using AI agents to automate responses, ticket creation, routing, and task management. It offers omni-channel ticketing, AI-powered automation for repetitive support tasks, auto-triage and routing with customizable boards, a knowledge base and branded help centers, account tracking and activity centralization, workflow automation combining AI and human logic, multi-channel broadcasting for announcements, native Slack integration for direct ticket management, and CSAT feedback collection with performance insights. A free plan is available with no credit card required; the Starter tier is $79/user/month (billed annually, up to 10 users and 1,000 tickets/month); Standard adds AI web chat, agent studio, and APIs; and Enterprise is $119/user/month with custom deployments, MS Teams support, and enterprise security.