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Zendesk AI
Cresta vs Zendesk AI
A side-by-side comparison of pricing, ratings, features, pros and cons.
| Overview | |||
| Description | AI platform that automates and augments contact-center conversations, coaching agents and resolving calls. | AI layer built into Zendesk's customer service platform, combining automated ticket resolution with an in-workspace Copilot for human agents. | |
| Category | |||
| Developer | Cresta Intelligence, Inc. | Zendesk | |
| Verified Status | No | ||
| Last Updated | Aug 2026 | Aug 2026 | |
| Pricing | |||
| Pricing Model | Contact | Paid | |
| Free Plan | No | No | |
| Free Trial | No | — | |
| Open Source | No | No | |
| Capabilities | |||
| API Access | No | — | |
| Features | • Autonomous AI Agent resolving voice and digital conversations • Real-time Agent Assist guidance during live calls • Conversation Intelligence analytics across all interactions • Automated quality management across 100% of conversations • Proactive knowledge agent • Custom enterprise pricing via demo | • AI Agents for automated, end-to-end ticket resolution • Zendesk Copilot: in-workspace AI guidance for human agents • Grounded in company knowledge base, macros, and ticket context • Per-resolution billing for AI Agents (~$1.50-2.00/resolution) • Additional AI add-ons: Quality Assurance and Workforce Management | |
| Tags | contact-center-aiconversation-intelligenceagent-assistcustomer-experienceenterprise-ai | ticketsenterprisedeflection | |
| Trust and Engagement | |||
| Review Count | 0 | 0 | |
| Saves | 0 | 0 | |
| Views | 6 | 76 | |
| Quality Score | 17/100 | 45/100 | |
| Website Status | Online | Online | |
| Availability | |||
| Website | cresta.com | zendesk.com | |
| Social Links | 2 linked | 3 linked | |
| Screenshots | No | Yes | |
| Reviews | |||
| Cons | • Pricing isn't publicly listed | • No free tier available | |
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