Roark

Roark, built by Y Combinator-backed Roark Innovations, Inc., is a quality assurance platform for voice and chat AI agents that operates in three phases: pre-launch simulation testing, production call scoring, and self-improvement loops connecting the two. It simulates hundreds of scenarios before launch, including red-team attacks and multilingual testing across 45 languages, and monitors production calls against more than 64 metrics covering pronunciation, empathy, compliance, and performance. Its audio-native models score what a customer actually heard rather than relying only on transcripts, and it integrates with voice platforms like Vapi, Retell, LiveKit, and Pipecat. Roark includes issue tracking, alerts, OpenTelemetry tracing, and human review workflows, with SOC 2 Type II compliance and an available HIPAA BAA. New users can get started free with $50 in credit and no card required.