Soda

Soda is a knowledge management tool for customer-facing teams that automatically captures and organizes information from work without requiring manual input, running quietly on a user's Mac and paying attention to the app they are in, the call they are on, or the conversation they are having. It extracts names, details, decisions, and commitments from conversations without active logging, maintaining living customer profiles that stay up to date the moment they are opened, with every detail fully traceable. Account teams — BDRs, AEs, and CSMs — can access the same shared knowledge layer without information silos, with quick-access search available mid-workflow.