TipTap

TipTap, an independent startup based in Miami Beach, lets customers tip support agents directly after receiving help, creating an additional income stream for customer service representatives while helping companies reduce agent turnover. It integrates with major helpdesk platforms including Zendesk, Intercom, and Freshdesk, showing an optional tipping interface after ticket resolution, and provides a real-time agent dashboard tracking tips, ratings, and payouts, with monthly payouts made directly to agent bank accounts. TipTap is completely free for companies to use, with zero payroll impact, while the company claims agents earn between $220 and $800 per month in tips and organizations can reduce turnover by 15% to 25%, saving an estimated $50,000 to $160,000 per year for teams handling 10,000-plus monthly tickets.