Fin

Fin, built by Intercom, is an AI customer agent designed to handle customer interactions across the full customer journey, from initial contact through ongoing support, resolving issues, processing transactions, and managing inquiries across channels. It achieves an average 76% resolution rate across more than 12,000 customers, with many exceeding 85%, and works across voice, chat, email, Slack, and social media. Fin connects to existing helpdesks including Intercom, Salesforce, HubSpot, and Freshdesk, and integrates with business systems via APIs. Non-technical users can configure tone, behavior, knowledge, and procedures without engineering resources, and Fin continuously improves automatically, with performance increasing roughly 1% monthly. It includes built-in testing, observability, and analytics tools, and holds SOC2, ISO 27001, and HIPAA certifications with SSO and 2FA support. Fin uses outcome-based pricing, where customers pay based on the value delivered rather than usage, available by contacting the company.